Online Spare Parts Delivery Policy
Shipment processing time
We try our best to fulfil orders on the same day (up to 3pm) but please allow 2-3 business days for busier periods. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. We use DPD for all options which vary by item size/weight.
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
DPD ExpressPak 1 (up to 1kg) |
3-5 business days |
£8 |
|
DPD ExpressPak 5 (up to 5kg) |
3-5 business days |
£9 |
|
DPD Parcel (max 30kg, max 1m length) |
3-5 business days |
From £10 |
|
DPD Freight (max 350kg, max 3m length) |
3-5 business days |
From £32 |
Larger item require a custom delivery quote. You will be prompted at checkout to call us on +44 (0) 1476 515 520 to discuss requirments.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
MV Fruehauf is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
MV Fruehauf is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.K.